Should you find that the goods you have purchased from us are unsuitable, they can be returned for a prompt refund or exchange if they are received back at the address below within 30 days, in new, unused condition, with the original packaging, labelling and Swallow Aquatics receipt. Items that have been assembled cannot be returned, even if disassembled. The 30 days start from the day of dispatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. We will provide a refund or exchange within 30 days of receiving the returned goods. No goods are supplied on approval, and goods supplied for business use are excluded.
Before returning goods to us, you must notify us, by telephone on01953 714091 , or by email support@swallowaquatics.co.uk.
We recommend that items being returned be sent via insured, trackable delivery for your protection. All return postage charges must be met by the customer, unless he or she is returning the goods due to a fault. In the case of warranty returns, goods must be clean and free from dirt to comply with the current Health and Safety Regulations. DVDs, videos and books are non-exchangeable and non-returnable, unless incorrect or defective.
Damage in transit must be reported within 7 working days of the receipt of delivery by email support@swallowaquatics.co.uk.
All of the above does not affect your statutory rights as a consumer.
Our Returns Address is:
| Online Returns, |
| Swallow Aquatics & Mill Race Garden Centre |
| New road |
| Aldham |
| Essex |
| CO6 3QT |